Cancellations, Returns & Exchanges

At Canvas Art Rocks we need you to be confident that the art you buy from us is of the highest quality and that you receive an excellent service at all times. We realise that not every customer will want to keep their purchase, for whatever reason, and that's absolutely fine. If there are ever any problems we will do our utmost at all times to put them right for you.

CANCELLATIONS

If your order has not been printed we may be able to cancel it for your before it ships. We will always try to do our best for you, but at busy times like Christmas we will not be able to cancel any items once they have been put into production. In these cases you will have to return your goods for a refund. If your goods have been personalised please read on for restrictions.

RETURNS

Once you receive your print, if you decide that for whatever reason it is not what you expected or that it just doesn't suit the space you had intended to put it in, then all you need to do is let us know of you wish to return and send it back to us within 14 days of receipt and we will refund your original payment - in full. All we ask is that you send us an email within the 14 day period to let us know that you will be sending the item back. As soon as we receive the item we will credit your payment card (debit or credit card) or Paypal account with the original purchase total.

PERSONALISED ITEMS

We are unable to offer a refund or exchange on any items that have been personalised or modified to your specification, including but not limited to wallpaper and wall murals. Images you send to us for printing or painting reproduction and custom colours or styles which beyond the scope of options listed on this website.

FAULTS

If you receive a product from us that is faulty, damaged, or otherwise defective in some way (instances such as this are very rare and are out of our control but the odd problem can sometimes occur) then please get in touch with us as soon as you can (preferably within 14 days of receipt of the item).In any event you will be sent a replacement and we will rectify any problems as soon as we possibly can. You can read our full Terms & Conditions here.