Orders arriving in separate parcels
Your order may be produced and dispatched from more than one location, depending on where each product can be made. Items made at different facilities may arrive in separate parcels and on different dates.
You may receive separate dispatch confirmations and tracking links for different parcels associated with your original order number. Check the items listed in each dispatch confirmation and use the tracking link for that parcel. If only part of your order arrives first, the remaining items may still be in production or on their way. You do not need to place another order.
Production and delivery estimates apply to each shipment separately. Any product-specific preorder or release-date information still applies.
IMPORTANT: Please note some countries will incur additional import/customs duties unless we expressly state herein that delivery is Duty Paid - Print Clever is not responsible for any additional charges. Please see here for more details
Delivery Pricing
All delivery prices are calculated based on the weight of your order, and all of our delivery services are based on a tracked-to-your-door service. Heavier items such as framed art canvas prints will cost more than lighter items such as t-shirts or mugs. Please proceed to the checkout to preview your custom shipping price.
When Will Your Order Leave?
It will typically take 3-5 business days for it to be dispatched from the relevant production facility, but at busy times this can be longer.
Shipping
UK & USA Delivery
Orders are dispatched via a tracked service. Delivery should take no more than 7-14 working days from the date of dispatch. You will receive tracking information for each parcel that will be scanned throughout delivery so you track your parcel’s progress online.
European Union Delivery
We are registered with the EU IOSS Import scheme. This means that if the total cost of your order is 150 Euros [135 GBP] or less, including shipping, there will be no Import Duty or Tax to pay. We have collected this at the checkout and will remit it to the EU Tax Authorities.
If the total cost of your order is more than 150 Euros [135 GBP], including shipping, you are liable to pay the tax and the duty on delivery. You will see that neither tax nor duty have been charged at the checkout.
Canada and Rest of World Delivery
Orders are dispatched via a tracked service. Delivery should take no more than 7-14 working days for Canada and no more than 14-21 working days for the rest of the World from the date of dispatch. You will receive tracking information for each parcel that will be scanned throughout delivery so you track your parcel’s progress online.
Non Delivery
Non-delivery occurs when the goods do not arrive at the address you gave us, or you claim that the goods are not in your possession despite a confirmation of successful delivery from the delivery partner.
Please be aware that in some cases of disputed delivery, as detailed in our, we may have to undertake a full investigation with the delivery partner before processing any refund or replacement.
If orders have not been received within 14 days of the expected arrival, please contact our Customer Success Team
